Contact us

For Casino Voodoo account or payment questions, contact our support by email or live chat, as set out below.

Casino account support

For account access, verification, withdrawals or account closure, contact Casino Voodoo through our support channels. Its GB information lists [email protected] and live chat on the casino site. Its terms describe live chat as available 24/7 on the main page. Report suspected unauthorised account access to the operator promptly.

Your question	Where to take it
Casino account, funds or verification	Casino Voodoo support email or live chat
Gambling limits or self-exclusion	Casino Voodoo support email or live chat; see responsible gambling

Complaints and disputes

Casino Voodoo's terms allow complaints through its support channels, including email and live chat. If the initial response does not resolve the matter, the terms say a dispute must be sent in writing by email to the operator's support address and reviewed separately from frontline support.

SuprPlay Limited says it aims to complete its internal review within eight weeks of receiving the complaint. For UK customers, its appointed independent dispute provider is eCOGRA. Referral is available after eight unresolved weeks or once SuprPlay issues its final response, whichever comes first. The provider's remit is limited: gambling-transaction disputes are typically covered, while responsible-gambling, fraud and data-protection matters may fall outside it.